Wireless Broadband is Here! e-Service - online billing details mzone - mobile internet service

TERMS AND CONDITIONS

1. Service is available to all Single-Line Business Customers with single line DELS (Direct Exchange lines).
2. Customers can access this offering by signing- up for service via any TSTT’s public office, or by calling the advertised toll free number 800-DEAL (3325) or applying online at www.tstt.co.tt.
3. Service requests will only be accepted from registered account holders.
4. Standard company credit management policies apply.
5. Value Added Tax (VAT) is applicable to all packages.
6. Customers wishing to retain features or services not included in the Smart Choice Packages will be billed at the current TSTT rates in addition to their package offering.
7. There will be no charge for change of plans; however an administrative fee of $25.00 charge is applicable for cessation of plans.
8. Upgrade or downgrade of packages will take effect on the customer’s next bill.
9. Talk N Save numbers may not be changed within the first three (3) months of subscription. A $10.00 fee will be applied per request for number change.
10. Bundled minutes are not rolled over

SPECIAL CONDITIONS

Local Calling

• Bundled local minutes apply to TSTT fixed line to TSTT fixed line calls only. They do not apply to calls to other operators, special numbers (including directory assistance calls), or independent ISP Internet access numbers.
• Separate bundled minutes are offered for calls to mobile and international destinations.
• Bundled mobile minutes are shared equally between bMobile and the other mobile networks.
• Calls to independent ISP access numbers will be charged at 20c per minute.
• Calls from TSTT fixed line to Flow fixed line will be charged at TT$0.40 cents a minute and is billed on a per minute basis.
• Other rates not stated in package will be charged at the current rate.
• Bundles apply to direct dialed calls only.

International Calling

• Mobile calls - There will be a surcharge of $1.00 per min for calling a mobile in all countries (except USA, Canada and other countries with Receiving Party Pays).
• Other countries - charged at $6.00 per minute. (Antarctica, Ascension, Christmas & Cocos Keeling Islands, Comoros, Cook Island, Cuba, Falkland Islands, Greenland, Guinea Bissau, Kiribati, Nauru Island, Niue Island, Norfolk Islands, Papua New Guinea, Sao Tome and Principe, Solomon Islands, Somalia, St Helena, Tokelau, Tuvalu, Vanuatu, Wallis and Futuna
• Bundled minutes to international destinations do not include the “Other countries” as listed above.
• Bundles apply to direct dialed calls only.

International Time Bands

• Daytime: Monday to Friday, 7 am to 6 pm.
• Evenings: Monday to Friday, before 7 am and after 6 pm.
• Weekends: All day Saturday and Sunday (Midnight Friday - Midnight Sunday)
• Per second billing applies.

Voice Mail Features

• Gold includes: Family Mailbox with additional storage, and up to five Sub-Mailboxes.
• Silver includes: Basic Voice Mail with Voice Page.
• Bronze includes: Basic Voice Mail.

TSTT reserves the right to change the composition of bundles and prices with 30 days notice.


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Publication of Tariffs
Fixed Line Voice (including Smartchoice)

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO

Repairs

• Repairs to Residential Fault
  All fault complaints will be responded to in ten (10) working days and cleared within fifteen (15) working days.
  
  
• Repair to Single Line Business Fault
  All Single Line Business fault complaints will be responded to in five (5) working days and cleared within ten (10) working days.

The above timeframes shall not apply in instances where cable cuts as a result of deliberate acts of vandalism (arising from cable theft or otherwise) cause service interruption.