Customer Service

TSTT CUSTOMER SERVICE


For all TSTT products and services call our toll free number 824-TSTT (8788)

Bill Balance Information   824-TSTT (option 1)
bMobile Services including Blackberry 824-TSTT (option 2)
Fixed Line Services including Companion Card 824-TSTT (option 3)
Small Business Services 824-TSTT (option 4)
Internet Services including Blink Broadband 824-TSTT (option 5)
Blink Vigilance 824-TSTT (option 6)
Blink Entertainment   824-TSTT (option 7)
(Directory advertising, companion calling cards) for updated billing call 800-BILL (2255)    


TSTT Business Offices


Monday - Friday 8:00AM to 4:00 PM

52 Jerningham Avenue, Belmont
   Service, Billing, Payment & Enquiries

22-26 St. James Street, San Fernando
   Service, Billing, Payment & Enquiries

Service, Billing, Payment & Enquiries
   Service, Billing, Payment & Enquiries


Publication of Tariffs

Fixed Line Voice (including Smartchoice)

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO

Repairs

  • Repairs to Residential Fault
    All fault complaints will be responded to in ten (10) working days and cleared within fifteen (15) working days.
     
  • Repair to Single Line Business Fault
    All Single Line Business fault complaints will be responded to in five (5) working days and cleared within ten (10) working days.


The above timeframes shall not apply in instances where cable cuts as a result of deliberate acts of vandalism (arising from cable theft or otherwise) cause service interruption.

Bill Payment Options

Convenient, easy ways for customers to pay

TSTT has worked to establish partnerships with other businesses to make it as convenient and easy as possible for customers to pay their telephone bills.

Apart from using the facilities at our own Bill Payment Centres, customers can choose from a host of other convenient outlets to make bill payments

Bill Payment Centre Options

CHOOSE THE MOST CONVENIENT WAY OF PAYING YOUR TELEPHONE BILL AT ANY OF OUR BILL PAYMENT AGENTS:

TTPOST Shops

Western Union Outlets

at selected Hi-Lo Food Stores

at National Lottery Online Agents

At the Bank

Over the counter or at the ABM, or with telephone, standing order or online banking facilities at:

   Telebanker Facility or Standing Order

  Teller Phone Facility or Standing Order

   Tele Scotia Facility or Standing Order

   Internet Banking or Standing Order

 

  For Unit Trust members only.

 

By Credit Card         

LINX 

Over the Phone on 824-TSTT

By depositing cheque or money order in the deposit box located at the front wall or within each TSTT Customer Service Center

Through the mail - cheque or money order only

At any one of TSTT Customer Service Centers

To use the Credit Card payment facility, customers must first register with TSTT as only the customer will be allowed access to their account/s.

QUERIES

If you have a query with this bill please contact us by mail at P.O. Box 3, POS Trinidad or call 824-TSTT (8788) or visit any TSTT Customer Service Center within thirty (30) days of the Bill Date.

FIND OUT YOUR ACCOUNT BALANCE

You may find out your account balance by dialing 824-TSTT (8788) and selecting the Self Serve Option.

TSTT Bill Payment Centres

 

TSTT CUSTOMER SERVICE CENTRES:

  • Port of Spain   -          18 Park Street

  • Chaguanas -               DSM Plaza

  • Arima -                       Cor. Green & Queen Streets
  • San Fernando -          10 St. James Street
  • St Augustine -             Eastern Main Road
  • Point Fortin -              Peter’s Road
  • Tobago -                    Caroline Bldg., Wilson Road, Scarborough

Bmobile RETAIL STORES:

  • Trincity Mall
  • Brian Lara Promenade
  • West Wing, West Mall, Westmoorings