Operator Services

TSTT's Operator services are designed to assist TSTT customers in the following ways:


• Efficient use of their telephones.
• Easy access to TSTT's telephone repair service.
• Access to listed phone numbers for residential and business customers, non-profit organizations, government and non-government organizations.

Operator Assistance (0 +)

By dialling 0, you can receive assistance from the operator to make a call to anyone in the Caribbean, USA, Canada or any country worldwide. The person placing the call must know the full number to be dialled. You must however inform the operator of the type of call to be made, that is either a collect call or a person to person call. Local calls can also be completed this way.

Operator Assistance (0- )

This service allows a customer, with full assistance of the operator, to make a local call or an overseas call to anyone in the world where telephone communications are available. Only a (0) is dialled to access the operator. The name of the person receiving the call must be known by the person placing the call. The operator must know the name of the party placing the call. The operator must also be informed of the type of call to be made, that is, either a collect call, person to person call or a call in which one's credit card will be billed.

Directory Assistance 6411

Calling 6411 allows you to obtain the listed telephone number and address of a person, business, non-profit organization, government or non-government organization which is required. Newly installed telephone numbers which are not in the Telephone Directory are also available through this service. NB: Unlisted telephone numbers are never released to the general public.

In keeping with the new legal and regulatory framework governing the telecommunications sector in Trinidad and Tobago, a charge of $1.00 VAT exclusive per call was introduced on September 1st, 2006, for calls to Directory Enquiries (6411) from fixed line and mobile phones.

Fixed line customers are entitled to two (2) free calls per month to Directory Enquiries. In addition, all fixed line customers who are visually impaired ** are exempted from this charge of $1.00 per call.

TSTT will continue to have Telephone Directories available annually for the benefit of all our customers free of charge.

** Visually impaired registered owners of fixed lines must register with either the Blind Welfare Association or the Disability Unit of the Ministry of Social Development. These units are charged with the responsibility of authenticating the visually impaired status of individuals and will provide this information to TSTT. There are different centers affiliated to the Ministry of Social Development across Trinidad & Tobago.

Repair Service 824-TSTT (8788) Option 3

By calling 824-TSTT, customers or parties authorized by the customer can report an 'out of order' or faulty telephone.

TSTT's Maritime Telecommunications Services

TSTT's Maritime Telecommunications Services was formed and functions under the Safety of Life at Sea (SOLAS CONVENTION) under the auspices of the International Maritime Organization. TSTT's Maritime Section assists our local Coast Guard and Coast Guards from neighbouring countries with search, rescue and emergency sea operations. They also regularly send navigational warnings to vessels at sea.

TSTT's Maritime Telecommunications Section also provides other commercial services. These are:
TSTT Radio / Telephone Service
This service allows a customer on land to make and receive telephone calls from ships at sea.

TSTT Radio / Telegraph Service
This service allows someone at sea to send telegrams via TSTT's Maritime Telecommunications Services Section. These telegrams are then quickly dispatched to their destinations.

TSTT'S Telegram Service
Written information intended for transmission from one international destination to another, including personnel working on ships can be sent using this service.

 

TSTT Home Country Direct Service

TSTT's Home Country Direct Service allows visitors to Trinidad and Tobago to keep in touch with their business, friends and family using an international carrier of their choice such as MCI, AT&T, SPRINT, CANADA DIRECT & UK DIRECT. All calls made using this service are charged by calling card, credit card or collect. Callers utilizing this service are facilitated at specially identified telephones located at any of the following locations:


• Piarco International Airport (Luggage / arrival / departure areas)
• Cruise Ship Complex, Port-of-Spain
• Peake Marine Marina, Chaguaramas
• Trinidad & Tobago Yachting Association, Chaguaramas
• Hotels / Guest Houses:
  Trinidad Hilton
  Kapok Hotel, Cotton Hill, St. Clair
  Monique's Guest House, Saddle Road, Maraval
• TSTT Customer Service Centres:
  Independence Square, Port-of-Spain
  St.James Street, San Fernando
  Caroline Building, Scarborough, Tobago.

 

Home Direct 1-800-271-1111

This service facilitates visitors to Trinidad & Tobago who wish to place collect, operator calls using their credit card, or any USA calling card to any destination in the US and Canada. This service is available from selected payphone booths, identified by the Home Direct 1-800-271-1111 sticker. Customers simply dial 1-800-271-1111 and follow the easy automated instructions and their calls are processed to the destination of their choice

Courtesy Phones

This service provides travellers / tourists with immediate access to businesses within the tourism industry i.e. hotels, car rental agencies, etc. The user simply dials a special code which routes the call to the desired party. Courtesy Phones are located at the Piarco and Crown Point International airports.

NetXpress Internet Kiosks

Need access to surf the Net but don't have a PC? TSTT's NetXpress Internet Kiosk provides a convenient solution. This is an Internet service unit which provides high speed Internet access for $0.25 per minute or $15.00 per hour. NetXpress Kiosk cards are sold at cashiers where the units are located. Kiosks are outfitted with touch screen monitors making it easy for physically challenged or first time users to navigate the world wide web. Kiosks are located at:


• TTPOST Tragarete Road, Port of Spain
• TSTT Mobile Service Outlet Trincity Mall, Trincity
• TSTT Mobile Service Outlet 114 Frederick St, Port of Spain
• TSTT Mobile Service Outlet West Mall, Westmoorings

Duplicate Bills

TSTT customers or persons authorized on their behalf can obtain a copy of an original bill. This request can be made at any of our Customer Service Centres.

Interim Bills

TSTT customers or an authorized person can obtain a copy of all billed calls that have been completed since the last billing cycle. An 'Interim Bill' request can be made at any of our Customer Service Centres.

Local Call Details

This service, allows TSTT customers to obtain a detailed listing of all local calls. A request for a bill detailing local calls can be made by visiting any TSTT Customer Service Centre. The customer must present two forms of identification, or an authorization letter and two forms of identification if the bill is to be collected by someone other than the registered owner of the service.

TSTT Toll Usage Control Service

This service is used to assist customers with the management of their overseas toll usage. A toll limit, or overseas usage amount, is assigned to customers who have requested the capability to have IDDD or International Distance Direct Dialing. Should they exceed the pre-assigned toll limit within the first two weeks of the current billing period, TSTT will call and notify them and provide additional guidelines.

TSTT 800-Bill Service (800-Bill)

By simply dialing 800-BILL (800-2455) and entering the first twelve digits of your account number you can ascertain your account balance. Account numbers are located at the top right hand corner of the telephone bill. This is a toll free service.

Pay Station Services

This service allows customers to make both local and international calls from strategically located public pay phones. Coin phones primarily provide local access. International calls are possible from these pay phones when TSTT's Companion Calling Cards are used.

Audio-Text Services

TSTT's Audio-text Service provides access to a variety of information and entertainment services via its InfoZone Service (976-2000).

Infozone

InfoZone is a 24 hour a day, 7 day a week information and entertainment service. By dialing the access number 976-2000 and entering a four (4) digit category code on a touch tone key pad, a host of current information, fascinating facts, helpful hints, up-to-date news, weather and more becomes available to the caller. All that is needed is a touch tone phone, and the caller can tap into a zone of information and entertainment.

TSTT Companion Calling Card

TSTT's Companion Calling Card service allows customers to make international calls from any touch tone telephone. Cards are sold at all TSTT business offices and at authorized dealers where the TSTT Companion Calling Cards signs are displayed. TSTT Companion Calling Cards are available in the following $TT denominations: $10, $30, $60, $100 & $200. All prices are subject to 15% Value Added Tax (VAT). No charges are incurred by the telephone number from which the call is being made. The cost of the call is decremented from the TSTT Companion Calling Card. To make a call using your TSTT Companion Calling Card simply follow the instructions on the back of the card.

Call Home Using Your Companion Calling Card

You can also use your TSTT Companion Calling Card to call Trinidad & Tobago from the USA and Canada. Simply dial 1-888-217-7384 (USA) or 1-866-243-2165 (Canada) from any touch tone telephone at these destinations, and follow the dialling instructions to call Trinidad & Tobago. There is no need to purchase any other calling card to call home.

TSTT Vending Machines

TSTT has introduced Card vending machines for the sale of Companion and Liberty cards. These self-service units are designed to make it quick, easy and convenient for customers to purchase these cards, and are available at:


• TSTT - DSM Plaza, Chaguanas
• TSTT 67 Henry Street, Port of Spain
• TSTT 18 Park Street, Port of Spain
• TSTT House, 1 Edward Street, Port of Spain
• TSTT Mobile Shops at West Mall, Trincity Mall and 32 St James Street San Fernando

TSTT / Republic Bank Credit Card

TSTT and Republic Bank offer customers an International Credit Card with..........

BIG POINTS OF DIFFERENCE. Card owners can earn TSTT POINTS for every TT$50.00 paid towards their residential or mobile phone bill using cash, LINX or credit card.


• Use TSTT points to pay telephone bills or for any TSTT product or service.
• Earn Republic Bonus Points every time the card is used to make purchases.
• Combine TSTT and regular Bonus Points for payment of any TSTT product or service.
• Redeem Bonus Points for goods and services at specified merchants nationwide.

INTERNET SHOPPING FACILITY

TSTT provides a total Internet shopping solution with the Republic/TSTT Visa Internet Shopping Facility Credit Card.

With the inclusion of services provided by UP Xpress, you can now enjoy reduced rates, hassle free shipping and delivery right to your door for purchases made online with the card.

The RBL/TSTT Visa Internet Shopping Facility is the first facility in Trinidad and Tobago designed exclusively for on-line Internet shopping. You can enjoy shopping online, earning Republic Bank bonus points, Free Travel Accident insurance coverage, card protector insurance and discounts on TSTT NetXpress dial-up packages.

The card is not a normal credit card, it does not have the magnetic strip and therefore cannot be used as a swipe card; it can only be used for on-line Internet shopping. Normal credit card purchases and cash are not accessible through this facility. The Internet Shopping facility is designed exclusively for TSTT NetXpress customers.

Bonus Points

You can earn valuable Republic 'Bonus Points' every time an online purchase is made. One (1) point for every TT$50.00/ US$15.00 spent. Cardholders with combined interest (TT$ interest/ US$ interest) of $400.00 or more during each quarter will earn 1.5 bonus points for every TT$50.00/ US$15.00 spent during the quarter.

TSTT NetXpress Internet Specials

Existing TSTT NetXpress customers will receive 15% on their monthly Internet 'dial-up' packages for the duration of their subscription (excess minutes and VAT not included).

New TSTT NetXpress customers who sign up for the service will receive

FREE activation

1 month's free rental on dial-up packages

15% discount on monthly Internet dial-up packages, (excess minutes and VAT are not included in the discount).

Security

The RBL/TSTT Visa Internet Shopping facility is more secure than a regular credit card since it has:

• A dedicated 24/7 fraud monitoring service
• Lower credit limits that will offer you customer peace of mind while shopping online
• International acceptance on the Internet

Application Fees

The Annual membership is $US15.00 per annum.

Other Benefits

UP Xpress delivery to your door for purchases made online.

Online registration and details for the UP Xpress delivery service are available through their website at http://www.upxpress.net. You may also visit their office in Port-of-Spain at 74 Wrightson Rd. or in South at the Inner Mall Gulf City Shopping complex and pick up a registration form along with the terms of agreement.

Free Travel Accident Insurance - US$75,000 per person

Card Protector Insurance (Optional)

The card protector Insurance takes care of the balance in the event of disability or death. Premiums are minimal and based on outstanding balances at the time of billing. (It covers customers up to age 70).

If you require a change in your pre-approved limit or need further information on the service, please contact the Republic Bank Ltd Customer Services department at 627-3348.

For UpXpress Customer support or for further information call: 627-4877 Extensions: 24/31/ 32

Virtual Service

Virtual Service affords subscribers the ability to place a Virtual Message on a ceased land line. The service is used to advise of relocations and/or change of service numbers. Customers can request the service through 824-TSTT (8788), at the same time that the request is made to cease the land line.

Once the ceased service number is dialed, the calling party hears a pre-recorded message which states the name of the company, the fact that the number dialed has changed and the new land line numbers and or fax numbers to be called. If requested the new company address and email address can be included. At the end of the recording callers hear a busy tone therefore no messages can be left on this line.

Greetings should be limited to approximately two (2) minutes.

The following are the charges for the service:

Monthly Rental: One Hundred and Twelve Dollars ($112.00) Service Charge: Forty-five Dollars ($45.00) **one time charge

TSTT TALK FUH SO

You can call overseas from as little as $1.09 per minute with the TSTT "Talk Fuh So" prepaid calling card. This service is the newest addition to the TSTT family of prepaid calling cards and is available from public payphones that are conveniently located across the country.

Overseas calls to the U.S.A., Western Europe, Canada, Venezuela, and China are $1.09 per minute. Rates to other overseas destinations range from $2.17 to $4.35 per minute as outlined in the table below.

Destination	Fixed Line (per minute rate)	Mobile Line (per minute rate)
China	$1.09	$1.09
USA, UK, Western Europe, Canada, Venezuela, Japan	$1.09	$3.48
Africa, India, Indonesia, Israel	$2.17	$3.48
Rest of the world	$4.35	$4.35

LOCAL CALLS AND CALLS TO THE CARIBBEAN CANNOT BE MADE FROM THIS SERVICE

To use this service, you must purchase a "Talk Fuh So" prepaid calling card from any TSTT Customer Service Centre, or at authorized dealers where the "Talk Fuh So" Calling Card signs are displayed. These cards are available for $23.00 Vat Inclusive.

To make a call, simply:

• Dial the toll free access number, 888-TFSO (8776) from any TSTT public payphone.
• Upon request, enter your Account Number. When prompted enter your PIN
• Dial your overseas number
• To make another call, press ### and dial your number

For more information on the TSTT "Talk Fuh So" Service, call 824-TSTT, or for customer service call 888-HELP.