The future of connectivity has arrived at The Falls at West Mall, as bmobile proudly opened the doors to its new Experience Store on Wednesday, 11 December 2024. Combining interactivity and convenience, the upgraded store redefines what customers can expect from T&T’s only native telecom provider.

Relocated to a more spacious and strategic space opposite its previous location, the store has been transformed into a modern, interactive hub designed to enhance customer engagement and satisfaction.

A Truly Interactive Experience

One of the highlights of the new store is its interactive touch-and-feel areas, where customers can explore a wide range of smartphones, tablets, and mobile services firsthand. The bmobileSecure section also allows customers to interact with smart home solutions and view how the suite of cameras, sensors, and alarm systems work together to ensure safety and comfort for those seeking home security solutions.

Visitors were also able to experience high-speed internet solutions, including AMPLIA’s fiber-optic and bmobile’s wireless internet services, in a dedicated area tailored to their connectivity and entertainment needs. Additionally, the transaction zone, complete with comfortable seating, made signing up for new services like home internet and mobile postpaid plans a smooth, relaxing, private, and enjoyable process.

A New Era for Customer Engagement

“This isn’t just a new location—it’s a new way of connecting with our customers,” said Kashif Greaves, Assistant Vice President, Consumer Sales. “We’ve designed the Experience Store to be more than a place for transactions; it’s a destination where people can explore, engage, and enjoy what bmobile has to offer. Our team has worked to deliver a technology and customer-experience journey that efficiently maps across our entire product and service ecosystem in one of the top shopping destinations in T&T.”

The ribbon-cutting ceremony, hosted by media personality Kevaughn ‘Lurbz’ Savory, set the tone for the morning’s festivities. Customers enjoyed traditional Christmas treats, including black cake, sorrel, and ponche à crème, while participating in exciting giveaways. As part of the celebrations, customers who topped up on the day will receive an additional bonus credit within 24 hours.

The grand opening also accelerated bmobile’s ongoing ‘There’s No Christmas Like My Christmas’ promotion, giving customers the chance to win exciting prizes including one of two electric vehicles, groceries, iPhones, TV’s, gaming consoles, or $15,000 in cash - all part of the over $1M in prizes. The promotion is open to all new and existing bmobile prepaid, postpaid, MiFi, and WTTX customers who sign up or switch during the promotional period which ends on 4th January 2025.

The new bmobile Experience Store, now open Monday to Saturday, 10:00 a.m. to 7:00 p.m., offers customers an inviting and convenient hub for all their communication needs. There will also be extended hours from 10:00 a.m. to 8:00 p.m. between 12th and 21st December for those shopping at The Falls at West Mall this Christmas season.