Update: TSTT wishes to advise that the exercise to ease congestion on the mobile network has proven to be successful. As a direct result of this timely action, bmobile customers should experience normal browsing speeds when accessing the internet from their mobile devices.

TSTT apologizes for any inconvenience caused and thanks customers for their patience.

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Over the years, TSTT has invested millions of dollars in expanding our subsea capacity to provide route diversity in the event of any break to our subsea networks. These networks connect us to the World Wide Web via the United States. Today we are experiencing the benefits of that investment as we have been able to maintain Internet access to all of our Fixed Line customers. However, because of the damage to the submarine fibre cables located in the Eastern Caribbean, it has impacted our mobile customer base who are trying to access the Internet from their mobile devices, primarily because mobile internet customers who would customarily split their internet usage between the two mobile networks are now utilizing their bmobile network exclusively.

We are working with our technical teams both in Trinidad and abroad to increase the number of transactions and concurrent sessions on the mobile network to ease the congestion that mobile customers may be experiencing, while we continue to manage the Internet load across of our various subsea cable systems to ensure continuous Internet access for both our Fixed and Mobile customers. Customers may experience a degradation in mobile data service between 11:30 a.m. and 12 noon as we increase the backend system to support the additional demand.